All Your Questions About Perfect Pets, Answered

Who are we?

Perfect Pets is a growing community of pet professionals joining together to bring the public the best products, services, and pets available online.

What’s our mission?

Our mission is to connect pet owners with pet professionals nationwide.

Why choose Perfect Pets?

Perfect Pets is a place where you can choose pets, pet products, and pet-related services provided by real pet professionals — not backyard breeders or fly-by-night service providers.

How do I know if a vendor is legitimate?

If you buy from verified members, you can rest assured that the vendor has been vetted in every possible way short of visiting their facility personally. To become verified members, all pet services that require licensing must provide us with a copy of their license before their membership is approved. Services that do not require licensure must provide references and extensive photo or video documentation. We also ask for letters of reference from other professionals (such as a vendor’s veterinarian) and, where possible, past customers. All this means that if you’re shopping for a puppy on our site and you choose a Perfect Pets verified breeder, you can be confident that you are buying from a reputable source.

What about standard members, who haven’t been Perfect Pets verified?

While standard members don’t have to provide the same exhaustive documentation as verified members, we do visit and evaluate their social media or websites, read reviews from customers, etc. If we feel that a member may be misrepresenting themselves, we may contact them for more documentation and we urge prospective customers to do the same. We reserve the right to suspend or terminate the membership of any members who are not up to professional standards, and we monitor customer feedback in the comments section.

Why do I have to provide so much information to become a Perfect Pets verified member?

While it may seem like a lot to go through in order to simply list a puppy or a service, we feel that the public appreciation will make it well worth the effort. Your customers can rest assured that no backyard breeders will be allowed to advertise on the site, and you can feel secure in your own dealings with other members.

For instance, if you’re looking for a pet nanny to deliver your new baby, or a groomer to cut those nails, when you find these services on our site you’ll know that we’ve already checked references and that there are many happy customers who recommend these professionals’ services.

How much does a monthly membership cost?

We currently offer a 90-day free trial period, after which membership is $20 per month.

Why do I need to enter my credit card information when the free trial doesn’t cost anything?

In a nutshell: because we want to make it easy for you. This way, you don’t have to worry about losing your membership once your free trial ends and having to go through the hassle of re-creating your business profile or anything else. Your card won’t be charged until your free trial is up.

Do you store my payment information?

No. All payments are processed through Stripe, the most reputable payment processing service online. We do not see, store, handle, or in any way have access to your payment information.

Do I have to renew my membership every month?

Nope. Once your free trial is over, your membership will automatically renew every month unless you cancel it, so you don’t have to worry about it.

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